Refunds? I just looked at my credit card statement, what am I being billed for?
You purchased a membership or subscription. You should have received an email receipt at time of purchase. If you do not have your receipt please email us at: support@unilibhelp.com
Chargebacks and Cancels
If you have made it to this website, then you should have no reason to charge back a transaction. We are here to assist you, whether you have decided you are unhappy with the product or have concerns over charges on your card.
If you feel that you no longer wish to remain a member, have concerns about charges, or any other inquiry, please don't hesitate to either write an email or pick up the phone now and get the service you deserve. Charging back a transaction takes time, and our service is available to you at no charge, no hassle, 24 hours a day, seven days a week.
A word on Chargebacks
Many people are unaware of this, but in the event a customer files a chargeback without waiting for the normal refund process to complete, it may affect their credit score negatively.
The term “in dispute” on their credit report will appear during the chargeback investigation period. Dispute notations on credit reports sometimes make it difficult to qualify for a new loan or obtain credit, especially in the mortgage market.
Also, after the chargeback investigation, should the credit card provider discover that the customer has not completed the normal refund process, it may result in instances where both the customer and their credit cards are permanently blacklisted by various financial institutions, banks, and popular retailers such as Amazon or Walmart.
That is why we highly recommend that every customer follow the normal refund process.